1. Order Processing Time

• Processed within 1–3 business days (Mon–Fri, excluding U.S. federal holidays)
• Weekend/holiday orders start processing the next business day; slight delays possible during peak seasons (holidays/gifting events)

2. Shipping Methods & Times (Domestic U.S.)

• Standard Shipping: 3–5 business days (tracking included)
• Expedited Shipping: 1–3 business days (available at checkout, tracking included)
• Delivery times are estimates only—we are not liable for carrier delays (weather, staff shortages, rural locations)

3. Shipping Costs

• Calculated at checkout based on jewelry weight/size and delivery address
• Clearly displayed before you pay—no surprise fees
• Free shipping promotions may be offered for qualifying orders (posted on our website)

4. Shipping Address Rules

• You are responsible for a complete, accurate address (including apt/unit numbers)
• Incorrect addresses cause delays/lost packages—we are not liable
• Returned packages due to invalid address: you pay reshipping fees; unclaimed packages get a refund (minus original shipping)

5. Order Tracking

• Shipping confirmation email sent when your order ships (includes tracking number + carrier link)
• Tracking info updates within 24–48 hours (carrier processing time)
• No tracking email? Email us with your order number: service@chiquitallc.com

6. Lost/Stolen Packages

• If tracking shows delivered but not received: Check with neighbors/carrier first, then email us within 7 days
• We assist with carrier investigations, but are not liable for packages marked delivered
• Carrier-confirmed lost/stolen packages: we offer a replacement or refund (at our discretion) for claims filed within 7 days

7. Damaged in Transit

• Follow our Return & Refund Policy (notify within 3 days, provide photos)
• We cover all costs for a free replacement/full refund—no extra fees to you

8. Shipping Restrictions

• No PO Boxes/APO/FPO addresses (unless USPS Standard Shipping is available)
• No international shipping at this time