1. Eligible Returns

• Request within 14 calendar days of delivery
• Jewelry is unused, unaltered, in original condition (no wear, tarnish, or damage)
• Original packaging included; valid order number/proof of delivery provided
• Handcrafted minor variations are not defects and not eligible for return

2. Non-Returnable Items

• Final sale/clearance jewelry
• Custom/personalized pieces
• Jewelry damaged by improper wear/care
• Items returned after 14 days or without original packaging

3. How to Return (3 Simple Steps)

1. Email service@chiquitallc.com (subject: Return Request – [Your Order Number]) with reason for return + photos of jewelry/packaging
2. We send a Return Authorization (RA) number within 24–48 hours (no RA = return not accepted)
3. Ship jewelry to our Memphis address (RA number marked on package) – you pay return shipping

4. Refund Details

• Approved refunds processed to your original payment method within 5–7 business days
• Refunds cover only the jewelry price (original shipping + return shipping are non-refundable)
• Partial refunds may be issued for jewelry returned in worn/damaged condition

5. Damaged/Incorrect Jewelry

• Notify us within 3 calendar days of delivery with photos of the damage/error + packaging
• We offer a full refund, free replacement, or store credit (our cost—including shipping)
• Claims after 3 days may not be approved

6. Exchanges & Cancellations

• No direct exchanges: Return eligible jewelry for a refund, then place a new order
• Cancellations only: If order is not yet shipped – email us immediately to request

7. International Returns (if applicable)

• You pay all return shipping, customs duties, and fees
• No refunds for original customs charges